1. Overview
FSMB sells digital character credits that unlock AI voice generation tools. Because these credits are digital and can be used immediately after purchase, refunds are limited to the situations described below.
2. Eligible for a Full Refund
- Your character balance was not credited to your account within 24 hours of a confirmed payment.
- You were charged but did not receive access to your account/dashboard due to a technical fault on our side.
- You were charged twice for the same order (duplicate transaction).
3. Not Eligible for a Refund
- Character credits that have already been used to generate audio, even partially.
- Dissatisfaction with the voice output where the tool functioned correctly (we recommend using the free Playground to test a voice before purchasing a larger package).
- Change of mind after successful, working delivery of the purchased credits.
4. How to Request a Refund
Email Mohammadmajid616@gmail.com within 48 hours of your payment, including your registered email and a screenshot or transaction ID of the payment. We will review and respond within 2-3 business days.
5. Refund Method
Approved refunds are returned to the original payment method used (JazzCash, Easypaisa, or card) via RapidGateway, typically within 5-10 business days depending on your payment provider.
6. Contact
For refund questions, contact us at Mohammadmajid616@gmail.com or +92 313 6725508.